Fulfillment Policy

Fulfillment Policy 

This Fulfillment Policy outlines the procedures and terms regarding the sale of goods and services on our website. Our goal is to ensure transparency, build trust, and provide excellent service to all our customers by clearly stating our policies regarding shipping, returns, refunds, cancellations, and more. Please read through this document carefully before making any purchase.

1. Product Descriptions

We provide detailed descriptions of all products and services available for purchase. Each product listing includes:

• Clear product names
• Detailed text descriptions
• Multiple pictures (for physical goods) showcasing material, color, dimensions, and other relevant details.

If at any point you are unclear about what a product entails, please contact our support team for clarification. 

2. Purchase Currency

All prices on our website are listed in USD. The currency is clearly indicated next to the price to ensure our international customers are aware of the purchasing currency.

3. Customer Service Contact Information

If you have any questions or need support, you can reach us through the following channels:

• Email: info@jaidengroup.com
• Phone: +13462252071

We are committed to responding to customer inquiries within 24-48 hours.

4. Fulfillment Policies

4.1 Refund and Exchange Policy

General Policy

• Refunds: Refunds are generally not offered. However, exceptions may apply as outlined below.
• Service Exchanges/Credits: If the original service you purchased cannot be provided as agreed, you may be eligible for a service exchange or account credit. These are subject to availability and will be reviewed on a case-by-case basis, considering the specific terms outlined at the time of purchase.

Physical Products

• Return Conditions: If you receive a physical promotional product that does not meet your expectations, you may return it for an exchange or credit within 3 days (72 hours) of delivery. The product must be in its original, unused condition (unworn, unopened, etc.).
• Return Process: To initiate a return, please contact our customer support team within the 3-day window. They will provide instructions on how to securely return the item.

Digital Products and Services

• Non-Refundable: Unless otherwise specified at the time of purchase, digital products and services are non-refundable.

Request Review

• All requests for exchanges, credits, or refunds (where applicable) must be made within 3 days (72 hours) of receiving the product or service.
• Each request will be reviewed individually, considering the specific terms and conditions provided at the point of sale.
• Our customer support team will evaluate your request and determine if an exchange, credit, or refund is appropriate based on the circumstances.

If you have any further questions or need assistance, please contact our customer support team at info@jaidengroup.com.

4.2 Return Policy

Customers may return eligible products under the following conditions:

• Returns must be made within 3 days of purchase.
• The product must be unused and in its original packaging.
• Customers are responsible for return shipping unless the product is defective.

To initiate a return, contact our customer service team. 

4.3 Cancellation Policy

Customers may cancel orders or subscriptions under the following conditions:

• Orders may be canceled within 48 hours after placing the order.
• Subscriptions can be canceled at any time; however, early cancellations made before fulfilling the agreed-upon year-long commitment, as outlined at the time of subscription signup, will incur a penalty fee of up to $500. This fee will be assessed based on the remaining term and any services already provided.

For cancellations, please contact our customer support team. We will confirm your request and process any applicable refunds.

5. Legal and Export Restrictions

Certain products or services may be subject to legal or export restrictions. Customers are responsible for ensuring that any product purchased complies with the laws and regulations of their jurisdiction. Any applicable restrictions will be disclosed in the product description.

6. Privacy Policy

We are committed to protecting your personal information. Our [insert link] privacy policy details how we collect, use, and protect your data in compliance with relevant privacy laws. By using our website, you consent to the practices described in our privacy policy.

7. Business Address

Our business mailing and returns address is: 25420 Kuykendahl Rd Ste B300 – 1053, The Woodlands, TX 77375. 

Please use this address for all mail and returns. 

Note that this address is solely for mailing purposes and not a physical store location. 

8. Promotions and Discounts

We occasionally offer promotions, discounts, or trials. The terms and conditions for these offers are clearly displayed on the product page and during the checkout process. Be sure to review these terms before participating.

9. Website and Payment Security

We take the security of your information seriously and adhere to the Payment Card Industry Data Security Standard (PCI DSS) requirements. Our website is secured with HTTPS encryption, and we ensure that all payment information is handled securely.

10. Accepted Payment Methods

We accept the following credit cards:

• Visa
• MasterCard
• American Express
• Discover

The logos of accepted cards are displayed at checkout for your convenience.

For further inquiries about our fulfillment policies or to request a review, please contact our support team at info@jaidengroup.com

Last Updated:09/26/2024